Privacy Policy

Allied Industrial Solutions F.Z.E ("we", "us", "our") is a Free Zone Establishment registered in Ajman Free Zone, United Arab Emirates (License No. 45447). We are the data controller responsible for the personal data collected through the alliedindsol.com website (the "Site") and through our business communications.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our Site, request a quotation, download a catalogue, or otherwise interact with us. It is prepared in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and its Executive Regulations, and with regard to the data protection expectations applicable across the GCC, including the Saudi Personal Data Protection Law and the Bahrain Personal Data Protection Law, for visitors from those jurisdictions.

We collect personal data that you voluntarily provide when you:

• Submit a quote request or contact form through our website

• Contact us via email, phone, or WhatsApp

• Download a product catalogue or datasheet

• Subscribe to product updates or newsletters

The personal data collected may include:

• Identity and contact data: name, company name, job title, email address, phone number, and country

• Business requirement data: product requirements, project details, quantities, and delivery timelines you share with us

• Communication data: records of correspondence with our sales and support teams

We also collect limited technical data automatically when you visit the Site, including IP address, browser type, device information, pages visited, and referral source, through standard web server logs and privacy-respecting analytics. This data is used in aggregate form to improve site performance and security.

We use the personal data we collect for the following purposes, on the legal bases recognised under the PDPL:

• To prepare and respond to your quotation requests — performance of a contract or pre-contractual steps at your request

• To communicate with you about your enquiries, orders, and deliveries — performance of a contract and our legitimate business interests

• To send product updates, industry news, and promotional communications — only with your consent, which you may withdraw at any time

• To improve our website, products, and services — our legitimate interest in operating and developing our business

• To comply with legal, tax, accounting, and regulatory obligations under UAE law — compliance with a legal obligation

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

We share personal data only with the categories of recipients below, and only to the extent necessary:

• Service providers that operate our website, hosting, database, and email delivery infrastructure, acting as data processors under contractual confidentiality and security obligations

• Manufacturers, brand partners, and logistics providers, strictly where needed to fulfil your quotation or order (for example, to confirm availability, pricing, or delivery)

• Professional advisers such as accountants and legal counsel, where required for the operation of our business

• Government authorities, regulators, or law enforcement, where disclosure is required by UAE law or a valid legal process

Where personal data is transferred outside the UAE, we ensure the transfer is made in accordance with the PDPL — to jurisdictions providing an adequate level of protection, or under appropriate contractual safeguards.

The Site uses a small number of cookies and similar technologies:

• Strictly necessary cookies required for the Site to function (for example, session and security cookies)

• Analytics cookies that help us understand how visitors use the Site, in aggregate and anonymised form, so we can improve content and performance

You can control or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may affect the functionality of the Site. We do not use cookies to build advertising profiles, and we do not participate in third-party ad networks.

Your data is stored on secure cloud infrastructure with encryption at rest and in transit. We implement technical and organisational measures appropriate to the risk, including:

• TLS 1.3 encryption for all data in transit

• AES-256 encryption for data at rest

• Role-based access control and row-level security, so staff access only the data required for their role

• Regular security reviews and vulnerability assessments

No method of transmission or storage is completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights, we will notify the UAE Data Office and affected individuals as required by the PDPL.

We retain your personal data only for as long as necessary for the purposes described in this Policy:

• Enquiry and quotation data: up to 24 months from your last interaction with us, unless a business relationship continues

• Order, invoice, and transaction records: retained for the periods required by UAE tax and commercial record-keeping laws

• Marketing consent records: retained until you withdraw consent

You may request deletion of your personal data at any time by contacting us. We will process deletion requests within 30 days, subject to any legal obligations that require us to retain certain records.

Under the UAE PDPL, and equivalent GCC data protection laws where applicable, you have the right to:

• Access the personal data we hold about you and receive a copy

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict certain types of processing

• Request portability of your data in a structured, commonly used format

• Withdraw consent for marketing communications at any time, without affecting the lawfulness of processing carried out before withdrawal

• Lodge a complaint with the UAE Data Office if you believe your data has been handled unlawfully

To exercise any of these rights, contact us at sales@alliedindsol.com. We will respond to all verified requests within 30 days.

We send marketing communications — product updates, new catalogue releases, and industry news — only where you have opted in. Every marketing email includes an unsubscribe link, and you may also opt out at any time by emailing us directly.

Transactional messages (quotation responses, order confirmations, and delivery updates) are sent as part of our business relationship and are not marketing communications.

The Site and our services are directed at businesses and professionals. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

The Site is operated from the United Arab Emirates and is intended primarily for visitors in the UAE and the wider GCC. If you visit from another jurisdiction, you understand that your data will be processed in accordance with this Policy and UAE law, which may differ from the laws of your country.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Updated" date at the top of this page shows when the Policy was last revised. Material changes will be highlighted on this page, and continued use of the Site after an update constitutes acceptance of the revised Policy.

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact:

Allied Industrial Solutions F.Z.E

License No. 45447, Ajman Free Zone

Office C1-1F-SF4062, Ajman Free Zone C1 Building, Ajman Free Zone, UAE

Email: sales@alliedindsol.com

Website: alliedindsol.com